The Sri Lanka Police has expanded its “Tell IGP” online public complaints service, allowing people to submit complaints and information directly to the Inspector General of Police (IGP) through a dedicated digital platform.
According to the Police Media Division, the service is already in operation and will be further strengthened this year to provide a faster and more responsive service for the public.
Under the initiative, both local and foreign nationals can submit complaints in Sinhala, Tamil or English. The platform accepts information related to organized crime, drug trafficking, criminal offences, traffic violations, public nuisances, corruption and other matters that require police attention.
Once a complaint is received, it is forwarded to the relevant police division for investigation. Investigating officers are instructed to take immediate action. If a complainant believes appropriate action has not been taken, they can notify the Inspector General of Police again through the same platform for further review.
The Police Media Division said the initiative aims to improve public access to police services while making the complaint handling process more transparent and accountable.
To support the program, trained computer operators have been deployed across 48 regional Police Divisions to process complaints more efficiently and ensure they reach the appropriate officers without delay.
The service can be accessed through the E-Services section of the Sri Lanka Police website or directly via the “Tell Inspector General of Police” portal. Complaints may also be submitted by email.
The program is being implemented under the direct supervision of the Inspector General of Police as part of efforts to improve digital public services and encourage the public to report crime and misconduct more easily.
Last modified: June 29, 2026
